Chevron

Reviews

• ★ ☆ ☆ ☆ ☆
  Something was wrong in the car wash, as it was asking me to back up then drive forward. I come here frequently to do my car wash, so it's not like I don't know how to. I called them and they said they'll send someone out. Meanwhile I kept on trying to drive forward and back up. One of the customers in line went inside and they went to me and told me to drive forward and back up, which I have been doing over and over again. I called again since no one came out to help. She said the same thing to just keep driving forward until it told me to stop. Which again what I have been doing already. No one was planning to really help out from Chevron. So Urged her to ask again, this time I asked to be put on hold. She must have helped 4-5 customers just to tell me that the car wash is valid for 30 days and they don't know what to do. Another driver went in and asked me to drive forward and back up!!! I drove forward regardless of the sign to back up and bam! It said Stop and the car wash started. I must have done it at least 20 times. Although the car wash was frustrating, Chevron on the other hand, could at least try to exercise customer service. If it didn't work by luck, I wouldn't know how to get out of that car wash since the gate was shut. Don't know what they need better, customer service or common sense.
  By blessilda morales, January 15, 2017
• ★ ★ ★ ★ ☆
  Big lot for big trucks. Not crazy busy
  By Kayla Calver, November 20, 2016

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